Returns Policy

Any unwanted items must be sent back at the customer's expense in original packaging and condition with all labels attached. If you wish us to give you a quote for this please e-mail enquiries@chantillyonline.co.uk, or otherwise return the goods to:

Chantilly

4, Cheetham Street
Rochdale
OL16 1DL
United Kingdom

Telephone: +44 (0)1706 649012

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 working days along with the original receipt.

We suggest for your own protection you use 1st Class Registered post or equivalent if posting from overseas.

Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.