Our delivery charges are indicated on each order. We operate a free delivery charge on orders over £75 if UK bound. All international orders will be charged £10 delivery. Morning, Saturday and "next working day" deliveries are available if UK bound, if you would like your order to be sent urgently, please contact Chantilly to check availability. This will incur additional postage charges.
Your order will be sent using Royal Mail (either Special Delivery, 1st Class or 2nd Class) if UK bound or Royal Mail International post if going abroad. Once you have placed an order it will usually be dispatched the same day or the next day depending on the time the order was placed. Please contact Chantilly if you want confirmation of your order's dispatch date.
If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted UK delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order.
We are happy to ship overseas and will charge postage according to the destination. The postage costs are available to view once you place your items in your basket.
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
4, Cheetham Street
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.
We suggest for your own protection you use 1st Class Registered post or equivalent if posting from overseas.
Any refunds will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.