Delivery Information

Our delivery charges are indicated on each order. We operate a free delivery charge on orders over a set amount and this amount can change during special promotions and offers. Please confirm if any offers apply before you complete your order.

 

Your order will usually be sent on next day delivery. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. For orders placed on the run-up to Christmas, we will be processing orders until 03.00 pm (GMT) on Wednesday 23rd December. Please contact Chantilly if you want confirmation of your order's despatch date.

 

If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

All quoted UK delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.

We will only deliver goods to the address on the order.

We are happy to ship overseas and will charge postage according to the destination. The postage costs are available to view once you place your items in your basket.

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